Thank you for shopping at su777! Please review our Order & Return Policy below for information regarding placing orders, returns, and refunds.
Placing Orders:
To place an order on our website, simply browse our products, select the items you wish to purchase, and proceed to checkout.
You may be required to create an account or provide your contact and payment information to complete your order.
By placing an order, you agree to pay the total amount indicated, including any applicable taxes, shipping fees, and other charges.
Order Processing:
Orders are typically processed and dispatched within 1-3 business days after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.
Returns:
We accept returns within 30 days of the delivery date for most products, subject to certain conditions.
To initiate a return, please contact our customer service team at q17620321278@sina.com to request a return authorization and instructions.
Returned items must be in their original condition, unused, and with all tags and packaging intact.
Please note that certain products, such as personalized items or perishable goods, may not be eligible for return.
Refunds:
Refunds will be issued to the original payment method used for the purchase within 7-10 business days after we receive and inspect the returned items.
Shipping fees and other charges are non-refundable unless the return is due to our error or a defective product.
If your refund is delayed or missing, please contact us at q17620321278@sina.com for assistance.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the damaged product for assistance.
Cancellations:
You may cancel your order before it has been shipped for a full refund. Once your order has been shipped, our standard return policy applies.
Contact Us:
If you have any questions or concerns about our Order & Return Policy.
Thank you for shopping with su777!
Sincerely,
